Business Online Banking Help

To login for the first time when you have only been provided a login ID, follow these steps:

1. Enter your login ID in the Username box at the top of any of our webpages.
2. Click "First-time User."
3. Requesting an Access Code: You will be directed to a page displaying the secure contact information we have on file for your account. Select one contact from the list that you can immediately access, and our system will deliver you a temporary secure access code within minutes. NOTE: If all of the contact information we have on file is inaccurate or out-of-date, you cannot proceed any further. Please contact us to provide updated information.
   
   Phone Delivery: If you select phone delivery of your temporary code, just answer the phone normally when the call arrives. You will be prompted to make a selection to hear your code, and the system will give you the option to repeat the code, if necessary. Our system will not leave a code on voicemail, so if you miss the call, just repeat the process.
   
   Text (SMS): If you select text delivery, you will receive a text message containing the requested code. Standard text messaging fees apply.
   
   Email Delivery: If you select an email account, you will receive a very simple email containing the requested code. If you do not receive this email, please check your "Junk Mail" box. You can configure your "Junk Mail" settings to allow future emails from our address.
   
   Whenever possible, you should only use phone and text delivery methods for secure access codes. It may be possible for emails to be compromised and allow unauthorized viewing of the secure access code. If you do not configure an email address as a secure delivery contact, you can help prevent this type of attack.
   
   
4. Enter, or cut and paste, the temporary code you receive on the following screen. NOTE: Do not navigate away from the screen. If you need to access a web mail account to retrieve your code, please open a new browser window or browser tab.
5. Establishing your preferred password: Once you have successfully entered your temporary code, you will be directed, step-by-step, through the completion of your enrollment. The process will end with you creating and confirming your preferred password that will be used in combination with your login ID on future logins.
6. The next time you login to online banking, you may be required to register your computer to limit access to your account information from non-registered computers. For help, see "Registering your Computer."

As your financial institution, it is important that we have your current contact information on file. If the contacts displayed are not up-to-date, please contact us. You cannot complete a first-time enrollment or register your computer without at least one valid contact that you can access.

Once you have successfully logged into the online banking system, you can update your preferred contacts via the Preferences > Security menu.

You cannot complete a first-time enrollment or register a computer without access to at least one of the listed contacts. If you need immediate access, please contact us. Once we have verified your identity, we can add a new phone number, text number, or email address that you can access.

No, it is only a temporary access code. Never enter a secure access code on the login page as a password or as an existing password when instructed to change your password or establish a new password.

If you have forgotten your password, but have not been locked out, follow these steps:

1. Enter the login ID in the Username box at the top of any of our webpages.
2. Click "Forgot Password."
3. Receiving a temporary access code: You will be directed to a page displaying the secure contact information we have on file for your account. Select one contact from the list that you can immediately access, and our system will deliver you a temporary secure access code within minutes. NOTE: If all of the contact information we have on file is inaccurate or out-of-date, you cannot proceed any further. Please contact us to provide updated information.
   
   Phone Delivery: If you select phone delivery of your temporary code, just answer the phone normally when the call arrives. You will be prompted to make a selection to hear your code, and the system will give you the option to repeat the code, if necessary. Our system will not leave a code on voicemail, so if you miss the call, just repeat the process.
   
   Text (SMS): If you select text delivery, you will receive a text message containing the requested code. Standard text messaging fees apply.
   
   Email Delivery: If you select an email account, you will receive a very simple email containing only the requested code. If you do not receive this email, please check your "Junk Mail" box. You can configure your "Junk Mail" settings to allow future emails from our address.
   
   Whenever possible, you should only use phone and text delivery methods for secure access codes. It may be possible for emails to be compromised and allow unauthorized viewing of the secure access code. If you do not configure an email address as a secure delivery contact, you can help prevent this type of attack.
   
   
4. Enter, or cut and paste, the temporary code you receive on the following screen. NOTE: Do not navigate away from the screen. If you need to access a web mail account to retrieve your code, please open a new browser window or browser tab.
   
   
5. Establishing your preferred password: Once you have successfully entered your temporary code, you will be directed to create and confirm your new password that will be used in combination with your login ID on future logins.

If you forget your login ID, please contact us. We will be required to securely verify your identity before providing you with your login ID.

No, it is only a temporary access code. Never enter a secure access code on the login page as a password or as an existing password when instructed to change your password or establish a new password.

If you have unsuccessfully tried to login and have been warned that one more unsuccessful entry will lock your account, you may choose the Forgotten Password process. That process will enable you to reset your password to something you can remember without the risk of locking your account. If you choose to try to login one more time and fail, you will be required to contact us to unlock your account.

If you have locked your account due to several unsuccessful login attempts, for your security you are required to contact us to unlock your account.

Once you have successfully logged into the system, you can voluntarily change your login ID and/or password via Settings > Security Preferences.

To register a computer that you are using to access online banking for the first time:

1. Enter your login ID and password.
2. Click Login.
3. Registering your computer: You are now required to register your computer. You will be directed to a page displaying the secure contact information we have on file for your account. Select one contact from the list that you can immediately access, and our system will deliver you a temporary secure access code within minutes. NOTE: If all of the contact information we have on file is inaccurate or out-of-date, you cannot proceed any further. Please contact us to provide updated information.
   
   Phone Delivery: If you select phone delivery of your temporary code, just answer the phone normally when the call arrives. You will be prompted to make a selection to hear your code, and the system will give you the option to repeat the code, if necessary. Our system will not leave a code on voicemail, so if you miss the call, just repeat the process.
   
   Text (SMS): If you select text delivery, you will receive a text message containing the requested code. Standard text messaging fees apply.
   
   Email Delivery: If you select an email account, you will receive a very simple email containing only the requested code. If you do not receive this email, please check your "Junk Mail" box.
   
   Whenever possible, you should only use phone and text delivery methods for secure access codes. It may be possible for emails to be compromised and allow unauthorized viewing of the secure access code. If you do not configure an email address as a secure delivery contact, you can help prevent this type of attack.
   
   
4. Enter, or cut and paste, the temporary code you receive on the following screen. NOTE: Do not navigate away from the screen. If you need to access a web mail account to retrieve your code, please open a new browser window or browser tab.
5. Activating your computer: Depending on your account status, you may have the ability to choose whether or not you want to 1) activate your computer to avoid this registration process in the future or 2) take one-time access to your accounts. If you are on a public computer, you should always choose one-time access so the system does not register the public computer.
6. You will then be directed to the Account Overview page.

In today's online environment, login ID/password access to your financial information is no longer considered sufficient to securely verify your identity. Therefore, in addition to your login ID and password, our online verification requires us to deliver you a one-time piece of required information via something only you possess (for example, your email account or your telephone). Once you receive the additional piece of information (a secure access code) and enter it into our system, we will remember your computer and browser and mark your browser with a cookie and/or other browser-specific object.

Registering your computer adds a strong layer of security to your online accounts. This means that no other unregistered computer in the world has access to your online information, even if your login ID and password were accidentally or unintentionally compromised. Once we register your computer and browser, you will only be required to enter your login ID and password on future logins via the registered computer browser.

There are several reasons this may happen, including:

1. Your browser settings are set to delete cookies, or your browser cookie for online banking has been deleted since the last time you logged in.
2. Your online profile is set to require a secure access code delivery each time you log in.
3. You are logging in via a different browser on the same registered computer. Each browser (i.e. Internet Explorer/Chrome/Firefox/Safari) must be individually registered.
4. We have reset all active registrations on the system for security purposes.

For your security, we have set a limit to the number of allowed registrations for each login ID. As you may have reached the limit, please contact us for assistance.

You can remove the registration of a computer/browser by deleting your cookies, or only the cookie related to our online site. Please see your browser help for assistance in deleting cookies.