Job Summary

The Teller is responsible for performing a wide range of customer service responsibilities throughout the bank. These issues relate to customers accounts which include telephone and personal contact. It is further the responsibility of this position to support the entire bank staff in their efforts to serve the customer in any way possible, including lenders and loan processing.

Essential Duties and Functions

THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING DUTIES. ADDITIONAL ESSENTIAL FUNCTIONS MAY BE IDENTIFIED BY THE BANK AND LISTED AS SUCH IN THE INCUMBENTS PERFORMANCE APPRAISAL ELEMENTS. VARIOUS TASKS MAY BE ASSIGNED UNDER EACH ESSENTIAL FUNCTION. THOSE THAT ARE LISTED UNDER THE EXAMPLES OF WORK ARE NOT ALL INCLUSIVE; THEY ARE EXAMPLES ONLY AND MAY BE AMENDED OR ADDED TO AS NEEDED BY THE BANK OF YAZOO.

Primary Duties and Responsibilities:

1. Perform a wide variety of handling daily transactions including, but not limited to, deposits, paying out funds, receiving loan payments, loan payoffs and safe deposit box payment
2. Scanning and balancing of daily work
3. Pulling daily ATM totals
4. Balancing ATM periodically
5. Process stop payments
6. Assist customers with debit card disputes
7. Complete regulatory forms as needed

Secondary Duties and Responsibilities:

1. Promote and maintain positive relationships with contacts, customers and potential customers
2. Promote the Banks products and services
3. Research and answer customer inquiries
4. Research and verify account information and resolve problems for customers

Competencies/Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Monitoring - Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness - Being aware of others reactions and understanding why they react as they do.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics - Knowledge of basic math: add, subtract, multiply or divide quickly and correctly.
• Computer and Electronics - Basic knowledge of operations of computers, office equipment to include: telephone, fax, calculator, copy machine and scanner. Basic knowledge of Microsoft Word and Excel
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g. patterns of numbers, letters, words, pictures, mathematical operations).
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Preferred Education and Experience

High School Diploma (GED or High School Equivalence Certificate). Prior banking experience preferred. Previous work-related skill, knowledge or experience in customer service and working with the public required.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move items weighing up to 25lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

These physical requirements are not exhaustive and additional job-related physical demands may be added to these by the Bank if the need arises. Corrective devices AND reasonable accommodations may be used to meet these essential physical requirements.

WORK ENVIRONMENT

The noise level in the work environment is usually moderately quiet.

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